Guarantee & After-Sales Service

We unequivocally guarantee our shoes will be delivered to you as promised. Otherwise, depending on the circumstances, we will be happy to provide a, refund, credit, reorder and delivery of the same product. Customer pays postage for the return of product.

Warranty Disclaimer and Limitation of Liability

Products are sold as is. The Customer acknowledges that no warranty; condition, description or representation in relation to goods supplied is given by the supplier, expressly or implied. All warranties, terms and conditions in relation to the state, quality of the goods and of every other kind whether implied by use, statute or otherwise are hereby excluded.

Lyon Cherie shall not be liable for physical or financial injury, loss or damage or for consequential loss or damage of any kind arising out of the supply of the goods arising out of the supplier’s negligence or in any way whatsoever.

Lyon Cherie will not be held legally liable for manufacturing defects or issues, or customer expectations that go unmet. Lyon Cherie is not held legally liable for any injuries or damage that result from the faulty goods that we sell. The manufacturer will be held solely liable.

  • 100% Guarantee

    Our company will guarantee products are sold and delivered or our refund, return and credit policy applies.
  • Policy

    We offer a full satisfaction policy of return, refund or credit if product is not delivered, not as pictured, defective or shoe does not match picture. Customer pay’s postage for return of product.
  • Guarantee Exceptions

    Products are sold as is. Manufacturer’s quality, damage from delivery, customer wear and tear does not apply. Customer has chosen wrong size or not happy with product choice does not apply.

Claims, Change and Return

Filing a change or a return is an easy process, requiring nothing more than an email from you with a your proof of purchase (receipt), reason for return and postage item back to us.

We cannot accept responsibility for loss or damage caused by any delay in delivering the product(s). We will try to keep you informed in the event of any delay.

We must be notified in writing within 7 days of receipt of goods about all lost or damaged goods. Any notification later than this will result in a void claim.

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