Frequently Asked Questions

 

My order didn't arrive on time, what should I do?

Due to the worldwide COVID situtation Fed EX and UPS can not gaurantee shipping delivery dates. However, be patient, they will arrive.We unequivocally guarantee our shoes will be delivered to you as promised or 100% money back guarantee. If you have not received the shoes within 41 days. Please track your order status by checking your email receipt tracking number. Check order status in account or email our support team at info@lyoncherie.com for a full tracking report

 

I received the wrong item, what should I do?

email us at info@lyoncherie.com with the details. Your supported with a full guarentee.

Depending on the situation:
1. We can re-order and ship the correct shoes to you
2. You can return the shoes (postage paid by you)
3. We can provide a full refund, credit

 

I ordered online, when should I get my order?

In stock + Express order (3-10 days)
In stock + Free delivery (10 - 31 days)
In stock + Standard delivery (10 - 31 days)
Not in stock + Made to order (3 – 10 days) + Deliver time

 

How much is the shipping cost?

Free (spend over $100 USD)
Standard shipping $9 USD
Express shipping $16 USD

 

The item I got was broken, what should I do?

We offer a full satisfaction policy of return, refund or credit if product is not delivered, not as pictured, defective or shoe does not match picture.

 

I got my order but it's the wrong size, what should I do?

Size can vary slightly depending on shoe type, style, material, brand and manufacturer. Chart is a general guide only. Refund policy not applicable when choosing the wrong size shoes.

 

I got my order but it's the wrong color, what should I do?

Refund policy not applicable when choosing the wrong colour. Colour can vary slightly from picture. If colour is completely wrong and not as pictured our full satisfaction policy of return, refund or credit applies.

 

What is your refund policy?

We unequivocally guarantee our shoes will be delivered to you as promised. Otherwise, depending on the circumstances, we will be happy to provide a, refund, credit, reorder and delivery of the same product. Customer pays postage for the return of product.

 

My order has been processed but I changed my mind and would like to change my order, what should I do?

Email us, we will decide whether to change the order, provide a refund or credit.

 

I did not receive an email confirmation of my order, what should I do?

Check Junk mail. email us at info@lyoncherie.com and we will resend receipt.

 

My card got charged twice, what should I do?

Email our support team at info@lyoncherie.com for a full refund .

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