Customer Service

Guarantee

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We unequivocally guarantee our shoes will be delivered to you as promised. Otherwise we will be happy to provide a no questions asked, re-order of purchased item free of charge, return of item or credit.

Made to Order/In Stock

Some products we have in stock, some are made to order.

In stock + Express order (3-10 days)
In stock + Free delivery (10 - 31 days)
In stock + Standard delivery (10 - 31 days)
Not in stock + Made to order (3 – 10 days) + Deliver time

After you purchase them, we usually need to make and deliver them. Total time taken including manufacture and delivery can take 5-41 days or longer. It may be slow, however, our low prices, stunning products and 100% guarantee assures your satisfaction and confidence to shop at Lyon Cherie.

Contact

If you have any issues please contact our support team at info@lyoncherie.com or go to support page and create a ticket.
We will help you 24 hours a day 7 days a week 365 days per year.

Cost

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method.

Taxes are included in prices.

Services Locations Delivery Time Cost Per Shoe
Free (spend over $100 USD) International to over 90 countries 10-31 days $0 US
Standard International to over 90 countries 10-31 days $9 US
Express Courier International to over 90 countires 3-10 days $16 US

Here are a few things to consider while you wait for your order:

We ship in business days. Monday - Friday, excluding national holidays.

Most shoes are in stock. Some shoes are manufactured to order the next business day after you purchase the product

Lyon Cherie is a global company - we work with production and shipping partners all over the world to get your things to your doorstep, wherever that may be. Although the vast majority of our customers will get their orders by the day listed above, actual timeframes may vary from region to region for unforeseen circumstances.

Even if your order hasn’t arrived by the listed date, it’s probably still on its way (and worth the wait).

Can I track my order?

All items are tracked. We rely on a global network of professional shipping partners like Fed Ex, UPS, DHL as well as local postal services to get your order to your doorstep safely and as soon as possible.

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